KZ EDX In-Ear Monitors

Audio Unbound ships to all locations within South Africa. At this time, we do not offer international shipping.

Shipping Providers

We partner with Shiprazor to ensure reliable and timely delivery of all orders.

Shiprazor is a leading logistics aggregator that connects us with a network of trusted courier partners. This allows us to offer competitive rates, efficient delivery, and real-time tracking updates to our customers. Once dispatched, your parcel is handled by the selected courier under their terms and conditions. For delivery-related issues, please contact the respective courier directly using your waybill number.

Shipping Costs

• Free Shipping: Orders over R750 qualify for free shipping, regardless of location.
• Flat-Rate Shipping: For orders under R750, a flat shipping fee of R60 applies.
• Shipping costs are calculated and displayed during checkout.

Order Processing

• Orders are processed and dispatched within 1 business day.
• Depending on warehouse activity, some orders may be placed, packed, and dispatched on the same day.
• Once your order is shipped, you will receive tracking information and a waybill number via email.

Delivery Timeframes

Delivery typically occurs within 2-3 business days after dispatch.

Order Tracking

Tracking details will be sent to you once your order is shipped. You can monitor your shipment using the waybill number through the Shiprazor tracking system.

Delays or Issues with Delivery

If your order is delayed or you encounter any issues, please contact the courier responsible for your shipment directly using your waybill number. For further assistance, you’re welcome to reach out to us—our team is always ready to help.

Returns and Exchanges Related to Shipping

• If you wish to exchange a product variant, the return shipping fee will be your responsibility.
• For incorrect or defective items, we will cover all shipping costs for the return or replacement.

Packaging

All orders are carefully packed to ensure they arrive safely. Once packaged, they are securely handed over to a Shiprazor partner for delivery.

Remote Areas

Our flat shipping rate of R60 applies to all areas, including remote locations.

Holiday Shipping

We aim to process and dispatch orders quickly, even during peak holiday seasons. However, slight delays may occur during these times.

For further inquiries please contact: sales@audiounbound.co.za

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@audiounbound.co.za. Please note that returns will need to be sent to the following address:

Shop 75, Glendower Shopping Centre, 99 Linksfield Road

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@audiounbound.co.za.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@audiounbound.co.za.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@audiounbound.co.za.